Icare insurance professional#

Maintains compliance with governing regulations and the rules of accrediting bodies by monitoring operations and initiating changes where required works closely with clinical team members to ensure successful completion of regulatory reviews and quality standards.

Ensure all assigned clinic sites operate within defined business monthly budgets (office supplies, interpretation services, printers/copiers and taxi services).Manage and resolve human resource, safety, and risk management issues.Meet patient and patient family needs taking responsibility for a patient's safety, satisfaction, and clinical outcomes using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.In conjunction with the Practice Administrator completes monthly front desk competencies, through active management, training, and testing.Meet regularly with Practice Administrator to ensure appropriate communication of organizational initiatives across clinic sites and to ensure departmental and organizational KPIs are being monitored and met.Maintains adequate staffing and scheduling for each front desk function.Under the direction of the Practice Administrator ensures clinic(s) of responsibility meet strategic goals associated with revenue cycle quality outcomes, encounters, resource management, and growth projections in line with the organizational strategic initiatives.Participates in front desk responsibilities, provides coverage at the front desk.Ensures a clean friendly waiting rooms are welcoming and inviting to patients and visitors.Oversees medical, dental, and behavioral health scheduling in partnership with the Panel Managers and Customer Care Center Staff.

Icare insurance professional#

Creates a professional and friendly atmosphere for all patients, staff and visitors.

Ensures that front desk staff provide direct, high-quality customer service to patients.Facilitates coordination of clinic appointments, reception services, and front office patient flow.Day-to-day direct training/supervision/coaching of all Front desk Support staff including hiring/firing authority and input into performance appraisals, in consultation with HR and Practice Administrators.Involving the care in the care team in the QA/PI process, (NCQA-PCMH TC07) Collaborate with Clinical Supervisor, Panel Managers, and Practice Administrators in establishing, implementing and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations.Internal Candidates - If hired, receive a $5,000 leadership layer Through consistently cultivating a strong team culture and collaborative environment, this position will provide support staff with the operational structure, personnel, process and resource management necessary to meet both the needs of patients and the financial objectives of the organization. General Purpose: In order to maintain a safe and efficient revenue cycle process and to further the STRIDE CHC mission and vision, the Front Desk Supervisor will provide oversight of the day to day functions of the front desk, registration, and scheduling process. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test. In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot.